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MERCHANT POLICIESPrivacy Policy
Shipping Procedures
Dispute Resolution & Complaint Handing
Contact Details & Company Identifying Information
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PRIVACY POLICYAnonymity & Privacy
Once you register with us and sign in to our services, you cease to be anonymous. We require your details to process your purchase, verify your identity and deliver the product. The information that you provide to Natures Gifts Pty Ltd is not made available to any outside organizations or groups. We will not sell your name, email or address to any list or service. All orders are handled without compromise to your privacy. Your personal information is kept confidential. The sole purpose of the information we request is to provide you with the fastest possible delivery for your order.
Disclosure of personal information and marketing
Natures Gifts does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in a discreet way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products. We will use your personal information only for the purpose of our business as a retailer. Periodically we may, if you have requested, use such information to keep you up to date with new products in our Newsletter. Please note that other than for the purposes stated herein, we will not provide your personal information to any other party.
Security and access of personal information
The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only Natures Gifts staff and our website host will have access to such information. You are able to access the personal information we hold about you at any time by contacting us by Phone/Fax: 08 8363 7733 or E-mail enquiries@naturesgifts.com.au
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SHIPPING PROCEDURESAustralia Post is used for national and international deliveries, with estimated delivery times between 3-10 days.
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DISPUTE RESOLUTION & COMPLAINT HANDLINGRefund Policy
Every item on our website is described by both photo & written description. If a question remains prior to purchase, please email. Goods, once purchased online, are considered a confirmed sale.
Resolution of Differences
We are happy to discuss and attempt to resolve any difficulty a client may have, but if resolution cannot be achieved by mutual agreement, the matter will be resolved by reference to the applicable law in the State of South Australia, Australia.
Shipping and Handling
Every item dispatched by us is in perfect condition and adequately packed for delivery. If damage occurs in transit, please consult Australia Post.
Insurance
All registered parcels carry $100.00 insurance, this is Australia Post policy. All orders over $100.00 - within Australia - receive free postage & handling, please note all free post orders of $100.00 or over - within Australia - will be sent Registered Post, at our (Natures Gifts) expense.
Damage in Transit & Claims
All orders are sent by your preferred method - we give you the choice of Parcel Post, Registered Post (used for all Free Postage & Handling over $100.00 - within Australia) and Express Post. If damage should occur in transit, please notify Natures Gifts by Phone: 61 8 8363 7733 or Email enquiries@naturesgifts.com.au Please keep all original packaging.
We will have the damaged item(s) picked and replacement shipment sent to you. Under international agreements, the right to claim compensation is limited. The sender of a parcel has a sole right to compensation, which ceases when the parcel is delivered to the addressee. The addressee has sole right to claim compensation after accepting delivery of a parcel. Either the sender or addressee may waive a sole right to the other or to a third person. Where an addressee thinks that some of the contents of a parcel is missing, or damaged, he/she must notify the local delivering authority immediately. The parcel including the wrapping and packaging must be taken to the delivering authority's office for inspection. If these requirements are not observed the insurance company may refuse to consider any compensation claim.
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CONTACT DETAILS & COMPANY IDENTIFYING INFORMATION
Natures Gifts Pty Ltd
Trading as Wican Way
ABN: 45 723 624 743
Retail Showroom:
160A Magill Road
Norwood
SA 5067
Australia
Postal:
PO Box 685
Stepney LPO
Stepney SA 5069
Australia
Email:
info@wicanway.com
Telephone/Fax:
Australia: 08 8363 7733
Mobile: 0412 622 798
International: 61 8 8363 7733
Trading Hours
By appointment.
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